Terms and Conditions

Effective Date: March 21, 2026 | Version 1.0

These Terms and Conditions ("Terms") govern your use of the Plett Scheduler platform ("Platform," "Service"), operated by Plett Scheduler ("we," "us," "our"). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

1. Definitions

• "Organization" means the healthcare institution, department, or practice group that has entered into a service agreement with us and provisioned your account.

• "User" means any individual with an account on the Platform, including physicians, nurse anesthetists, residents, fellows, administrators, and other staff.

• "Tenant" means the isolated data environment provisioned for your Organization.

• "Schedule" means shift assignments, rotation plans, and related staffing data generated by or entered into the Platform.

2. Account and Access

2.1 Account Provisioning

Accounts are created by your Organization's administrators. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

2.2 Authorized Use

You may use the Platform only for legitimate workforce scheduling and related operational purposes as authorized by your Organization. You agree not to:

• Share your account credentials with others

• Attempt to access data belonging to other organizations or tenants

• Reverse-engineer, decompile, or attempt to extract the source code of the Platform

• Use the Platform to transmit malicious code or interfere with its operation

• Use automated tools (bots, scrapers) to access the Platform without authorization

• Circumvent security controls, access restrictions, or rate limits

2.3 Account Termination

Your Organization may deactivate your account at any time. We may suspend or terminate accounts that violate these Terms or pose a security risk, with notice to the Organization where feasible.

3. SMS Terms of Service

SMS Consent:
By verifying your phone number on the Platform, you consent to receive scheduling notifications, shift updates, and operational messages via SMS. This consent is not a condition of employment or use of the Platform's non-SMS features.

3.1 Message Types

SMS messages from the Platform may include:

• Shift assignment notifications and schedule changes

• Swap requests and availability confirmations

• Operational alerts from your department

• Responses to commands you send via SMS (e.g., schedule queries)

• Phone number verification codes

3.2 Message Frequency

Message frequency varies based on your schedule, department activity, and your notification preferences. Typical usage ranges from 2–15 messages per week.

3.3 Costs

Message and data rates may apply depending on your mobile carrier and plan. We do not charge for SMS messages, but your carrier may.

3.4 Opting Out

You may opt out of SMS communications at any time by:

• Replying STOP to any message from the Platform

• Disabling SMS in your account settings (Settings > SMS Preferences)

• Contacting your Organization's administrator

After opting out, you will receive a single confirmation message. To re-subscribe, reply START or re-enable SMS in your account settings.

3.5 Supported Carriers

SMS is supported on all major US carriers. Carrier support for specific features (e.g., long messages) may vary.

3.6 SMS Help

Reply HELP to any message for assistance, or contact your Organization's administrator.

4. Scheduling and Optimization

4.1 Algorithmic Scheduling

The Platform uses mathematical optimization solvers to generate schedules. While the algorithms aim for fairness, compliance, and operational efficiency, generated schedules are recommendations subject to review and approval by authorized administrators.

4.2 No Medical Decisions

The Platform is a workforce scheduling tool. It does not make clinical or medical decisions. Staffing assignments generated by the Platform do not constitute medical advice or clinical recommendations.

4.3 Compliance Features

The Platform includes features to support regulatory compliance (e.g., ACGME work-hour limits, supervision ratios, CMS requirements). These features are tools to assist your Organization and do not guarantee regulatory compliance. Your Organization remains responsible for ensuring compliance with all applicable regulations.

5. Data Ownership

5.1 Organization Data

All scheduling data, staff records, and operational data entered into or generated by the Platform belong to your Organization. We process this data on behalf of your Organization as a data processor.

5.2 Platform Data

We retain ownership of the Platform's software, algorithms, solver models, and underlying technology. Aggregated, anonymized usage data may be used to improve the Platform.

6. Availability and Support

6.1 Service Availability

We aim to maintain high availability but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance. We are not liable for service interruptions caused by factors outside our reasonable control.

6.2 Updates

We may update the Platform from time to time to add features, fix issues, or improve performance. Material changes to functionality will be communicated to Organization administrators.

7. Limitation of Liability

To the maximum extent permitted by law:

• The Platform is provided "as is" without warranties of any kind, express or implied

• We are not liable for scheduling errors, missed notifications, or SMS delivery failures caused by carrier issues

• We are not liable for indirect, incidental, consequential, or punitive damages arising from your use of the Platform

• Our total liability shall not exceed the amount paid by your Organization for the Service in the 12 months preceding the claim

8. Indemnification

You agree to indemnify and hold us harmless from claims, damages, or expenses arising from your violation of these Terms or misuse of the Platform.

9. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Delaware.

10. Modifications

We may modify these Terms at any time. We will provide at least 30 days' notice of material changes via email to Organization administrators. Continued use of the Platform after changes take effect constitutes acceptance. If you disagree with changes, you should stop using the Platform and contact your Organization.

11. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

12. Contact

Questions about these Terms:

Plett Scheduler
Email: legal -at- plett.io
For SMS help: Reply HELP to any message or email support -at- plett.io